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Terms of Use and Privacy

Owner and Data Controller 


ZCMS

Owner Contact Email: [email protected]

 

The user must read these Terms of Use and Privacy carefully before using the website. These Terms of Use and Privacy can be accessed via the hyperlink in the footer of each page on our website. We advise the user to print and save a copy.

Use of the website implies the unconditional acceptance of these Terms of Use and Privacy, which include our Privacy Policy.

These Terms of Use and Privacy are in addition to the special conditions valid for each type of product or service available on the site.
 

Use


The user agrees to:

(a) not use the website for illegal purposes or purposes that may harm the rights of ZCMS or third parties and, in particular, not use the site to distribute illegal or harmful information, or information that is considered unpleasant, discriminatory, or offensive to ZCMS or third parties;

(b) not disrupt access to the website, to ZCMS's computer systems, alter the site, use it to transmit computer viruses, hacking, computer worms, etc., or commit illegal acts that may be classified as computer crimes;

(c) not infringe any patent, trademark, trade secret, copyright, database right, or other intellectual property rights of any person or entity;

(d) not assume the identity of any person or entity, including providing false information or otherwise lying about your connection to a person or entity;

(e) comply with these general conditions of use.

If the user fails to comply with these obligations, ZCMS reserves the right to immediately prohibit and block access to its website and its network without the right to compensation.

 

Information on the website

Although ZCMS has made every effort to ensure that the information included on the website is correct at the time of its launch, ZCMS cannot be held responsible for any errors or omissions or any information that may be incomplete, incorrect, or no longer up-to-date.

 

Intellectual Property / Copyright and Trademark Notice

The copyright and all property rights in the website and all its content are reserved by ZCMS. Company names, trademarks, and products or services displayed on the website may be the registered trademarks of their respective owners.

The user is not granted any right or license to use any trademarks, and therefore, the user agrees not to alter, rent, lend, sell, distribute, or create derivative works based on the content of the website and/or the products and services available on the website, in whole or in part.

General

Any failure on the part of ZCMS to exercise or enforce any right or provision of these Terms of Use and Privacy shall not constitute a waiver of such right or provision. If any provision of these Terms of Use and Privacy is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the remaining provisions of the Terms of Use and Privacy shall remain in full force and effect. The headings used in these Terms of Use and Privacy are for reference purposes only and have no legal or contractual effect.


PRIVACY POLICY


Types of Data Collected

Among the types of Personal Data that the website collects, either by itself or through third parties, there are: email, name, last name, Usage Data, Cookie, phone number, address, company name, country, city, billing address, and various types of Data.

Full details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanatory texts displayed before Data collection.
Personal Data may be provided freely by the User, or, in the case of Usage Data, collected automatically when using the website.
Unless otherwise specified, all Data requested by the website is mandatory and failure to provide this Data may make it impossible for the website to provide its Services. In cases where the website specifically states that some Data is not mandatory, users are free to not provide this Data without any consequence for the availability or operation of the Service.
Users who have doubts about which Personal Data is mandatory are invited to contact the Owner.
Any use of cookies – or other tracking tools – by the website or by the owners of third-party services used by the website will serve the purpose of providing the Services requested by the User, in addition to the other purposes described in this document and in the Cookie Policy.

Users are responsible for any Personal Data of third parties that is obtained, published, or shared through this Service and confirm that they have the authorization of these third parties to provide the Data to the Owner.


Mode and Place of Data Processing


Processing Method

The Owner will take appropriate security measures to prevent unauthorized access, disclosure, alteration, or unauthorized destruction of the Data.

The Owner assumes the implementation of appropriate physical, electronic, and management processes to safeguard and help prevent unauthorized access to personal information and to preserve the security of the Data. These processes take into account the sensitivity of the information we collect, process, and store and the current state of technology. The Owner follows generally accepted industry standards to protect personal information submitted, both during transmission and upon receipt, including the use of electronic safes and tokenization services from external service providers. However, no method of transmission over the Internet or a mobile device or a method of online storage can be considered 100% secure. Therefore, while the Owner may resort to commercially accepted means to protect personal information, it cannot, however, guarantee its absolute security and consequent use in a manner inconsistent with this Privacy Policy.

The Owner assumes no responsibility for information that is disclosed as a result of transmission errors, unauthorized third-party access, or other causes beyond its direct control. The User is advised to act responsibly as they must also play an important role in protecting their information. The User should not share their username, password, or other sensitive information about their account with anyone. If the Owner receives instructions with a username and password, it will always assume that these instructions have been altered beforehand.

Data processing is carried out using computers and/or qualified IT tools, following organizational procedures and means strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessed by certain types of people in charge, involved with the operation of the website (administration, sales, marketing, legal administration) or external people (such as third-party technical service providers, hosting companies, IT companies, communication agencies) appointed, when necessary, as Data Processors by the Owner. The updated list of these parties can be requested from the Owner at any time.


Legal Basis for Processing

The Owner may process Personal Data related to the User if one of the following hypotheses applies:

  • Users have given their consent for one or more specific purposes; Note: according to some legislation, the Owner may have permission to process Personal Data UNTIL the User objects to this action ("opt-out"), without having to rely on consent or any other legal bases below. This, however, does not apply whenever the processing of Personal Data is subject to European data protection legislation;
  • the provision of the Data is necessary for the performance of a contract with the User and/or any pre-contractual obligations thereof;
  • the processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • the processing is related to a task that is performed in the public interest or in the exercise of an official authorization in which the Owner is invested;
  • the processing is necessary for the purpose of legitimate interests pursued by the Owner or by a third party;

In any case, the Owner will gladly cooperate to clarify which legal basis applies to the processing, and in particular if the provision of Data is a mandatory requirement by law or contract, or a necessary requirement to enter into a contract.


Place

The data is processed at the Owners' operation headquarters, and in any other places where the parties involved with the processing are located.
Depending on the User's location, data transfers may involve the transfer of the User's Data to a country other than their own. To find out more about the location of processing of such transferred Data, users can check the section containing the details on the processing of Personal Data.

Users also have the right to be informed about the legal basis of Data transfers to countries outside the European Union or to any international organizations governed by public international law or formed by two or more countries, such as the UN, and about the security measures taken by the Owner to protect their Data.

If any such transfers occur, users can find out more about it by checking the relevant sections of this document or by asking the Owner using the information provided in the contact section.


Retention Period

Personal Data will be processed and stored for the time necessary for the purposes for which it was collected.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User will be retained until such contract has been fully fulfilled;
  • Personal Data collected for purposes related to the legitimate interests of the Owner will be retained for the time necessary to fulfill such purposes. Users can obtain specific information about the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be permitted to retain Personal Data for a longer period whenever the User has given their authorization for such processing, as long as such authorization has not been withdrawn. In addition, the Owner may be required to retain Personal Data for a longer period on all occasions when it is obliged to do so to comply with a legal obligation, or in compliance with a warrant from an authority.

Once the retention period expires, the Personal Data will be deleted. Thus, the right to access, the right to erase, the right to correct, and the right to data portability cannot be enforced after the expiration of the retention period.


The Purposes of Processing

Data relating to the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Access to third-party service accounts, Contacting the User, Viewing content from external platforms, Traffic optimization and distribution, tag management, Anti-spam protection, Remarketing and behavioral targeting, Registration and authentication, contact management and message sending, Interaction with live chat platforms, Interaction with social networks and external platforms, Interaction with data collection platforms and other third parties, Heat mapping and session recording, Payment processing, Data transfer outside the EU and Statistics.

Users can obtain additional detailed information about such processing purposes and about the specific Personal Data used for each purpose in the respective sections of this document.


Detailed Information on the Processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

 

  • Contacting the User

    Mailing list or newsletters ( )

    By subscribing to the newsletter or marketing communications, the User's email address will be added to the contact list of those who can receive email messages containing commercial or promotional information about the website. Your email address may also be added to this list, as a result of your registration for this service or after making a purchase, with your consent.

    Personal Data collected: email and full name.

    Contact form ( )

    By filling out the contact form with their Data, users authorize the website to use these details to respond to requests for information, quotation, or any other type of request as indicated by the title of the form.

    Personal Data collected: email, full name, and phone number.


  • Statistics

    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to track User behavior.

    Google Analytics (Google Inc.)

    Google Analytics is an internet analysis service provided by Google Inc. ("Google"). Google uses the data collected to track and examine the use of this service to prepare reports on activities and share them with other Google services.
    Google may use the data collected to contextualize and personalize the advertisements of its own advertising network.

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy – Opt Out. Participant in the Privacy Shield.

 

 

  • Interaction with social networks and external platforms

    This type of service allows interaction with social networks or other external platforms, directly from the pages of this service. The interaction and information obtained by the website are always subject to the User's privacy settings on each social network. If a service that allows interaction with social networks is installed, it may collect traffic data for the pages where the service is installed, even when users are not using them.


    ShareThis (Sharethis Inc.)

    ShareThis is a service provided by ShareThis Inc. that displays a widget that allows interaction with social networks and external platforms, as well as sharing the content of the website.
    Depending on the configuration, this service may display widgets belonging to third parties, such as social network managers where interactions are shared. In this case, the third parties that provide the widget will also be informed about the interactions and Usage Data on the pages where this service is installed.

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy.

 

  • Payment processing

    Payment processing services allow the website to process payments by credit card, bank transfer, or other means. To ensure greater security, the website only provides the information necessary to execute the transaction with the financial intermediaries that operate the transaction.
    Some of these services may also enable the sending of scheduled messages to the User of the website, such as email-based invoices and other notifications.


    Paypal (PayPal Inc.)

    PayPal is a payment service provided by PayPal Inc., which allows users to make online payments.

    Personal Data collected: various types of Data as specified in the service's privacy policy.

    Place of processing: See PayPal's privacy policy – Privacy Policy.

 

  • Anti-spam protection

    This type of service analyzes the traffic of this service, potentially containing Personal Data of users, with the aim of filtering parts of the traffic, messages, and content that are recognized as SPAM.


    Google reCAPTCHA (Google Inc.)

    Google reCAPTCHA is a SPAM protection service provided by Google Inc.
    The use of reCAPTCHA is subject to Google's privacy policy and terms of use.

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy. Participant in the Privacy Shield.

 

  • Registration and authentication

    By registering or authenticating, the User allows this service to identify them and give them access to dedicated services. Depending on what is described below, registration and authentication services may be provided by third parties. In these cases, the website may access some Data stored by these third-party services, for registration or identification purposes.

    The Owner uses the information we collect from and about the User for various purposes, including:

    • Processing and responding to your requests;
    • Understanding user actions (Services visited, preferred features, usage patterns, etc.), improving the contents and features of the Services provided (such as personalizing content to observed interests), processing and completing transactions, and making special offers; 
    • Administering the Services provided and diagnosing technical problems; 
    • Sending communications requested by the User that are of interest to them; 
    • Generating and reviewing reports and doing research on the basis of uses and usage patterns of the Services; 
    • Providing customer support; 
    • Giving information and notices about the User's account;
    • Performance of obligations and defense of rights in any contracts entered into between the User and ZCMS, including payments and collections. 

    Direct registration ( )

    The User registers by filling out the registration form and providing Personal Data directly to the website.

    Personal Data collected: city, date of birth, email, address, billing address, full name, phone number, country.

 

  • Data transfer outside the EU

    The Owner is authorized to transfer Personal Data collected within the EU to third countries (i.e., any country that is not part of the EU) only in accordance with a specific legal basis. Any such Data transfers will be based on one of the legal bases described below. Users can question the Owner to find out which legal basis applies to which specific service.


    Data transfer abroad based on authorization ( )

    If this is the legal basis, the Personal Data of users will be transferred from the EU to third countries only if the User has explicitly authorized the transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.
    In such cases, the Owner will inform users correctly and obtain their explicit consent through the Service.

    Personal Data collected: various types of Data.

 

  • Viewing content from external platforms

    This type of service allows the User to view and interact with content hosted on external platforms, directly from the pages of this service and to interact with it. If this type of service is installed, it may collect web traffic data for the pages where the service is installed, even when users are not using them.


    Google Fonts (Google Inc.)

    Google Fonts is a typeface visualization service provided by Google Inc. that allows the website to embed this type of content on its pages.

    Personal Data collected: Usage Data and various types of Data as specified in the service's privacy policy.

    Place of processing: USA – Privacy Policy. Participant in the Privacy Shield.


    Google Maps widget (Google Inc.)

    Google Maps is a map visualization service provided by Google Inc. that allows the website to embed this type of content on its pages.

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy. Participant in the Privacy Shield.


The Rights of Users

Users may exercise certain rights regarding their Data, processed by the Owner.

In particular, users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw their consent in cases where they have given their prior consent for the processing of their Personal Data.
  • Object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than their consent. Additional details are provided in the specific section below.
  • Access their Data. Users have the right to know whether their Data is being processed by the Owner, to obtain disclosures about certain aspects of its processing, and to get a copy of the Data that is being processed.
  • Verify and request rectification. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data for any purpose other than its storage.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to demand the deletion of their personal Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any impediment. This determination applies on the condition that the Data is processed by automated means and that the processing is based on the User's consent, on a contract in which the User is one of the parties, or on pre-contractual obligations of the same agreement.
  • File a complaint. Users have the right to file a complaint with their competent Data Protection Authority.

Details on the right of objection to processing

In cases where Personal Data is processed for a public interest, in the exercise of an official authorization in which the Owner is invested, or for the purposes of the legitimate interests pursued by the Owner, users may object to such processing by providing a reason related to their specific situation to justify the objection.

Users should know, however, that if their Personal Data is processed for direct marketing purposes, they can object to such processing at any time, without providing any justification. Users can consult the respective sections of this document.


How to exercise these rights

Any requests to exercise the rights of users can be directed to the Owner through the contact information provided in this document. These requests can be exercised free of charge and will be attended to by the Owner as soon as possible and in all cases within a period of less than one month.


Cookie Policy

 

Cookies consist of code snippets installed in the browser, which help the Owner to provide the Service according to the described objectives. Some of the purposes for which Cookies are installed may also require user consent.

In cases where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time by following the instructions provided in this document.

Technical Cookies and Cookies that serve for aggregate statistical purposes


  • Activity strictly necessary for the operation of the Service

    The website uses Cookies to save the user's session and perform other activities that are strictly necessary for the operation of the website, for example, those related to traffic distribution.

 

  • Activity related to preference recording, optimization, and statistics

    The website uses Cookies to save browsing preferences and optimize the user's browsing experience. Among these Cookies are, for example, those used for defining language and currency preferences, or those for managing first-party statistics used directly by the website Owner.


Other types of Cookies or third parties that install Cookies

Some of the services listed above collect statistics anonymously and in aggregate and may not require user consent or may be managed directly by the Owner – depending on how they are described – without the help of third parties.

If any service operated by a third party is listed among the tools below, they may be used to monitor the user's browsing habits – in addition to the information exposed here and without the Owner's knowledge. Please consult the privacy policy of the listed services for more detailed information.

 

How can the User provide or withdraw consent for the installation of Cookies?

In addition to what is stated in this document, the user can manage Cookie preferences directly from their own browser and prevent – for example – third parties from installing Cookies.

Through the browser preferences, it is also possible to delete Cookies installed in the past, including Cookies that may have saved the initial consent for the installation of Cookies by this site. Users can find information on how to manage Cookies in their most frequently used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer.

Regarding Cookies installed by third parties, users can manage their preferences and withdraw their consent by clicking on the removal link – if provided – or by contacting the third party.

Notwithstanding the above, the Owner informs that users can follow the instructions provided in the initiatives with links to