Exchanges and Returns Policy

Transportation and Delivery Terms

Mobile View sends material throughout the continent and islands, through carrier or CTT, with a transport cost of €8 for orders up to 30Kg. For higher weights, the cost of postage will be communicated to the customer in advance.

If desired, the customer can pick up the order at Mobile View's facilities at no cost. Shipments to mainland Portugal are usually delivered from one (working) day to the next. To the Azores and Madeira it usually takes 3 to 5 days.

Mobile View is not responsible for any delay in delivery by the carrier, in relation to the expected delivery dates, and does not entitle the customer to any compensation.

Upon receipt of the order, the customer must verify the existence of any irregularity in the outer packaging (e.g. crumpled packaging, torn, etc.), or in its contents, and must be communicated to Mobile View on the same day of delivery.

If the customer refuses to receive or pick up the order, Mobile View may require him to pay the costs and expenses inherent to the respective shipment.  

Purchase Resolution

If the customer wishes to terminate the contract, he has 14 days from the date of delivery of the products purchased through the website, without payment of compensation and without the need to indicate the reason.

However, the products must be returned in the conditions of use in which they were purchased, and must be delivered in the original packaging, with all accessories included. The above shall not apply to audio, video, discs and computer software recordings if the seal of inviolability has been withdrawn.

Mobile View reserves the right not to accept items that do not comply with these conditions. The refund will be made within the legal deadline to be agreed with the customer.

In case there are shipping costs, they will be the responsibility of the customer. The information regarding the consumer's right to terminate the contract is described in detail in Decree-Law No. 143/2001.

In the event of return of the order, without Mobile View's authorization, it will be resent to the customer with the shipping costs at his expense.

Refunds will be processed within 20 working days via Bank Transfer after the products have been successfully received and verified. 

Taking into account hygiene rules, we may not proceed with the full refund of headphones and/or earphones, which have been handled. 

However, we want to highlight the importance of: 

– If the item(s) or good/s you purchased is defective, the law obliges stores to exchange or return the money, paid for that item, to the consumer (Decree-Law No. 383/89 of 6 November);  

 – However, if you bought an item in good condition, without defect, the legislation does not provide for the right to repentance.

In cases of free Contract Resolution, the shipping costs related to the return are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14/02.

Remember! We do not accept returns or exchanges for Apple products that have been opened and/or activated. The customer must manage incidents for these products directly with Apple's warranty. 

Returns or exchanges are not accepted with the justification that "the customer does not like the product" or "the product does not meet the customer's expectations", that is, any return or exchange that is not related to the failure of the product or an error made by us. 

The return of products must be made to one of Mobile View's After-Sales Services by registered mail, regardless of whether they are subject to refund, exchange or return.

Refunds will be processed within 5 working days via Bank Transfer. After the good reception and checking of the products.

Last Update: June 2023